Remote surveillance tools to ensure employee’s productivity

Software Reviews

Want to leverage on an emergency tool to inspect your regular employees at a remote workspace? This article guides to explore the remote tools to manage the workforce and to boost productivity.

Imagine the business operations conducted under the surveillance of office infrastructure is suddenly replaced by the new era of work approach. Remote mode of working is gaining popularity due to the current outbreak of the novel COVID-19. Employees who were accustomed to working under the office environment are now working from home. The sudden transition has lots of challenges to deal with especially for newbies.

As the remote work trends are gaining popularity in western countries, it is no longer new for eastern and Mediterranian regions as well. Knowledge, skills, and talent are scattered across the world, hence organizations are keen to fetch skilled individuals as their employees even from a physically distant location.

The office infrastructure doesn’t matter much in today’s world, as employees are adopting ergonomics mode to continue their work processes. Organizations are embedding the remote work culture in their operations system to eliminate the costs of infrastructure. With the remote workforce, customer bases are broadening as employees can reach global customers across different time zones and different geographical locations. Hence, in remote work culture, the flexibility of business operations is higher than the traditional working model. But, every change has its complications as well.

Let’s zoom out the business spectrum and identify the loopholes in our system that can impede the business’s operational efficiency. Before figuring out the external disturbances that can hinder organizational growth, it is imperative to focus on the internal challenges to deal with.

Let’s zoom out the business spectrum and identify the loopholes in our system that can impede the business’s operational efficiency. Before figuring out the external disturbances that can hinder organizational growth, it is imperative to focus on the internal challenges to deal with.

Every organization has classified documents that are proprietary to the company itself. The sensitive data of the company are shared with employees working remotely. Hence, all these vulnerable information is getting dispersed along with the scattered employees.

Isn’t this a matter of concern to safeguard your company data while promoting remote work mode as well?

In today’s contemporary world, as technology and science are advancing, all our work is occurring digitally. Bulks of sensitive data and insights are getting stored in databases daily that are vulnerable to leakage. With the increase in cosmopolitan based remote employees, it is extremely crucial to protect the digital assets from stealing or selling. The security breach is one of the main concerns that every organization is struggling to deal with.

According to the www.cybersecurity-insiders.com threat report, 90% of organizations are vulnerable to insider attacks. Hence, insider monitoring is inevitable to prevent security breaches by the internal employees.

Challenges of new-age remote work mode

As the path of remote work culture is shifting from traditional mode, the surveillance to manage the employees is not directly possible. Hence, there is a major issue of work safety and data security.

Here, we are going to discuss the three major challenges that are prevalent while working remotely.

1. Reduction in employees’ productivity and efficiency

As employees are not under the direct supervision of their managers, they take lightly to finish their task. In WFH mode, it is difficult to focus on the work due to disturbances from the family members, pets, social media distractions. Due to the higher comfort at home, employees become lazy and procrastinate most of the time. For instance, if company X has 5 working days, an employee is supposed to work for 6.5hours/day. But, he/she is contributing only 5 hours /day, which is equivalent to a loss of 7hrs/wk, monthly loss of 28hrs/employee, and a yearly loss of 336 hours/ employee. Then imagine, how much company resources got wasted!

Hence, there is a huge loss of productivity of employees that decelerates the work efficiency.

2. Higher risk of security breaches

Data security is mostly compromised in remote work mode. As the employees are working at their respective locations, they are not under the scrutiny of strict and secured office surveillance. It’s difficult to comprehend and analyze the intent of the employee. It has been noticed that 47% are deliberate insider theft and 51% are accidental theft. This is a major challenge while working remotely. Moreover, employees can be trapped by professional hackers through phishing emails that can steal the company’s vital information putting the company to losses. Under unsecured Wifi networks, malware and viruses may corrupt data files and can leak important company credentials.

It is inevitable to standardize companies with data safety compliance and strict measures have to be imposed to ensure employees are following.Hence, user activity monitoring is extremely crucial to prevent data leakage.

3. Difficulty to deal with challenges

It is really difficult for the newbies who are accustomed to working under the direct supervision of their managers to address the customer queries and to solve their problems accordingly.

In traditional mode, the high tech infrastructure leads the workflows to occur smoothly, hence sufficiently reliant on dealing with customer complaints. This can be a huge challenge for the employees to face that can impede the pace of service delivery leading to an increased churn rate of customers and loss in business revenues.

Remote Tools To Direct Remote Teams

For remote work mode to become successful, a handful of remote tool kits should be available to direct remote teams in the right direction to work on.
These tools are significant and of tremendous use to manage a remote workforce and enable the management to make crucial decisions and serious actions to forestall business mishaps.
Here, we are providing a list of remote tools that can guide the remote workflow to increase operational efficiency.

1. Remote access

Remote access to any desktop is inevitable to cross-connect with your teammates. Consider you and your teammate are working on a particular project, but your coworker is unable to comprehend the work approach.

Anydesk provides remote control access to any system which is operating remotely. It is the ideal tool to guide your home office successfully.

2. Built communication platform

Establishing a well-connected communication chain is critical to be successful in your objectives. If you are working alone with no guideline, no suggestion, then your output result will lack the gloss of perfection. Communication setup is ideal to achieve business milestones by understanding your coworkers and managers at a granular level.

Slack is the real-time chat platform to connect with your teams for seamless interaction.

Google Hangout 
is a video conferencing tool to leverage upon to set up communication bridges with your office team.

3. Set up a project management base

Do you want to pace your project fast? Do you want to manage your tasks? Do you want to track your projects soon?

Project management tools are critically essential to track and manage your projects’ progress. It is imperative to measure workflow and monitor it regularly. Keep updated and deliver your projects on time by installing project tools.

Asana is the project and task management tool to designate tasks and mapping project details.

4. Customer Support Tool

Customers’ demands are the primary reason to flourish in the organization. But to attract and retain customers, customer support tools are the ideal to provide the best solution to their queries.
Deliver support to customers with the implementation of customer service tools.

Freshdesk is an exceptional customer service tool to deliver customer solutions over email, phone, social media, and chats.

5. Employee Monitoring Tool

If surveillance is the main goal of the company, then the employee monitoring tool is the ideal choice.
Monitoring and evaluating employees’ productivity and performance is a major concern in all organizations. Leverage on employee monitoring software to detect insider threats to prevent theft of vulnerable information handled by your employees. Real-time monitoring features provide the generation of user-behavior analytics reports to understand the employees’ actions. This tool is imperative to use as remote work models are gaining popularity.

WorkTrak is one of the best employee monitoring software out there to track employee’s productivity. It provides the granular report of employees’ daily office activities. An all in one tool with the abundance of features to accomplish remote work mode as a success.

Conclusion

The remote tools are pivotal to streamline workflow and escalate business operations by managing, ensuring, and securing company assets.